Dispatcher / Customer Service Representative

We are looking for a dispatcher and customer service representative to join our team. Prior work in logistics or dispatching is highly desired. We are an established reputable messenger/courier/logistics company for over 30 yrs along the front range. The Call/Dispatch center is located in Boulder County. Hours are 9am-4pm M-F

 

Responsibilities and DutiesCommunication with couriers, customer service reps, and customers is vital throughout the day.

• Assisting with incoming customer calls
• Identify and assess customers’ needs
• Speak with drivers and other CSR’s to coordinate deliveries.
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets
• Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Processing web orders

Qualifications and Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CSR systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Benefits

• Starting Salary $48k
• Paid holidays
• 40 hours sick pay
• 40  hours vacation to start
• Kaiser Health Plan
• Job Type: Full-time

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