Customer Service Representative

Job Summary

Assisting customers via phone and email in a courteous and professional manner.

• Ability to professionally communicate in an understanding but straightforward manner at all times
• Precise attention to detail

A typical day goes by quickly. It is a fast pace environment and things can get busy with lots of multi tasking.

It takes a team effort to manage the workload. Once trained on our industry specific software, we anticipate the candidate can manage 50 or so phone orders along with incoming web orders and quick quotes.

Office hours are Monday through Friday 8am am to 5pm

Responsibilities and Duties

• Entering customer orders in DBC computer system that are called in or placed through our website
• Processing credit card orders
• Answering customer billing inquiries
• Updating customer account info and change of address location info
• Assisting sales dept with quote responses and correspondence
• Working with the dispatch staff to help maximize scheduling efficiency

Qualifications and Skills

• Strong customer service experience and background
• Strong attention to detail is mandatory
• Must be flexible and able to wear many hats at times

Benefits

• Hourly wage with regular reviews and raises
• Flexible schedule ( we are open Monday through Friday 8am to 5pm )
• Possibility for advancement to management position
• Paid holidays
• Kaiser Health Plan
• Job Type: Full-time
• Pay: $18.00 – $20.00 per hour

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