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Customer Service Representative

Job Summary

Assisting customers via phone, email, and live chat in a courteous and professional manner. Ability to professionally communicate in an understanding but straightforward manner at all times. Precise attention to detail.

A typical day goes by quickly. It is a faced pace environment and things can get busy with lots of multi tasking. It takes a team effort to manage the workload. Once trained on our industry specific software, we anticipate the candidate can manage 50 + phone orders along with incoming web orders and quotes.

Office hours are Monday through Friday 8:00 am to 5:00 pm


Responsibilities and Duties

  • Entering customer orders in DBC computer system that are called in or placed through our website
  • Processing credit card orders
  • Answering customer billing inquiries
  • Updating customer account info and change of address location info
  • Assisting sales dept with quote responses and correspondence
  • Working with 2 dispatch staff to help maximize scheduling efficiency

Qualifications and Skills

  • Strong customer service experience and background
  • Strong attention to detail is mandatory
  • Must be flexible and able to wear many hats at times

Benefits

  • Hourly wage with regular reviews and raises
  • RTD Regional bus pass provided
  • Flexible schedule ( we are open Monday through Friday 7:30 am to 5:30 pm )
  • Possibility for advancement to management position
  • Paid holidays
  • Kaiser Health Plan

Job Type: Full-time
Pay: $15.00 – $18.00 per hour

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CSR Position

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